Frequently Asked Questions And Answers
Always call 9-1-1
The fire department does not have someone in the office EVERY DAY, and never in the evenings. Calling Security will delay response so please Call 9-1-1 for the quickest response time.
ANIMAL BITE
If you have a medical emergency, call 9-1-1.
All dog bites must be reported to Hill Co Sheriff's Office. Non-emergency number to HCSO is 254-582-5313, extension 1 for dispatch. It is required by law. It will help if you know who owns the animal that bit the person or child. The dog will be either home quarantined or taken to Young Animal Hospital in Hillsboro during business hours or the next business day. If after hours, a deputy will come out and take a report and will be followed up by HCSO Animal Control Officer.
CARBON MONOXIDE ALARMS
Do I need a carbon monoxide detector? Yes, if you have a Natural Gas or Propane fired appliance in your home. If the alarm sounds, get out of the house first, then call 911, Not Security.
CareFlite
CareFlite is the ambulance services contracted for service in Hill County. As part of your taxes and sales tax in Hill County, any time you call for an ambulance and require ground or air transport, you do not have to pay if you have insurance. CareFlite will transport you to the closest hospital that can handle your situation at the time. If you wish to be transported to another hospital, you will be sent a bill and will have to pay the full amount after insurance.
You and your family members who live in Hill County must be registered with CareFlite here at CAREFLITE APPLICATION. After you complete the application, please mail it to CareFlite, 3110 S. Great Southwest Parkway, Grand Prairie, Texas 75052. If you have registered with CareFlite, you will NOT be sent a bill. If you are not in the system, you will be billed and you will have to go through a verification process to take care of the bill. You may also use the QR code to sign up for Hill Co. Residents only.
FIRE DEPARTMENT PUBLIC EDUCATION
The fire department frequently gives out free 9-1-1 education items at various events in
White Bluff. Make sure to stop by and pick up some very useful information.
FIRE DEPARTMENT FUNDRAISER
Throughout the year we have Pancake Breakfast events, a 4th of July burger and hotdog cookout, Annual POA meeting and our big event the Annual BBQ Fundraiser.
LAKE RESCUE TEAM
WBVFD has a pontoon boat docked at WB marina. We rescue stranded boaters and respond to medical emergencies on the lake when dispatched by 9-1-1. We are the only rescue boat on Lake Whitney.
GAS SMELL
Get out of the house first. Then call 9-1-1 for the Fire Department from outside of the house or from a neighbor's house. The use of a phone could cause the gas to ignite if you called from inside the house.
JAWS OF LIFE
The Jaws of Life are used to get people out that are trapped in a vehicle after an accident. WBVFD responds inside and outside of WB to assist surrounding fire departments when requested. The fire truck also carries other tools needed to assist firefighters for structure fires and is the first truck that goes on the majority of calls.