Frequently Asked Questions And Answers

Always call 9-1-1. The fire department does not have someone in the office everyday and never in the evenings. Calling Security will delay response so please Call 9-1-1 for the quickest response time.

ANIMAL BITE - If a medical emergency, call 9-1-1. All dog bites must be reported to Hill Co Sheriff Office. Non-emergency number to HCSO is 254-582-5313 extension 6 for dispatch. It is required by law. It will help if you know who owns the animal that bit the person or child. The dog will be either home quarantine or taken to Young Animal Hospital in Hillsboro during business hours or the next business day. If after hours, a deputy will come out and take a report and will be followed up by HCSO Animal Control Officer.

CARBON MONOXIDE ALARMS - Do I need a carbon monoxide detector? Only if you have a gas fired appliance in your home.

CareFlite: CareFlite is the ambulance services contracted for service in Hill County. As part of your taxes and sales tax in Hill County, any time you call for an ambulance and require ground or air transport, you do not have to pay. CareFlite will transport you to the closest hospital that can handle your situation at the time. If you wish to be transported to another hospital, you will be sent a bill and will have to pay the full amount after insurance.

You and your family members who live in Hill County must be registered with CareFlite download the CareFlite Application here. After you complete the application please mail it to CareFlite, 3110 S. Great Southwest Parkway, Grand Prairie, Texas 75052. If you have registered with CareFlite you will NOT be sent a bill. If you are not in the system you will be billed and you will have to go through a verification process to take care of the bill.

FIRE DEPARTMENT PUBLIC EDUCATION -

FIRE DEPARTMENT FUNDRAISER - Throughout the year we have Pancake Breakfast events, 4th of July Burger stand and our big event the Annual BBQ and L

LAKE RESCUE TEAM - WBVFD has a pontoon boat docked at WB marina. It responds when dispatched by 9-1-1 for drownings or searches on Lake Whitney. If this is an emergency call 9-1-1.

FREE SMOKE DETECTORS - If you need assistance in purchasing or installing smoke detectors please use the contact us form.

GAS SMELL- Get out of the house and then call 9-1-1 for the Fire Department from outside of the house or from a neighbor's house. The use of a phone could cause the gas to ignite if you called from inside the house.

JAWS OF LIFE - The Jaws of Life are used to get people trapped in a vehicle after an accident. WBVFD responds inside and outside of WB to assist surrounding fire departments when requested. The fire truck also carries other tools needed to assist firefighters for structure fires and is the first truck that goes on the majority of calls.